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Monday, July 27, 2009

Japan train workers check grins with smile meter

Her uniform looks good, with striped scarf and blue cap in perfect order, but railway employee Mitsue Endo has one thing to do before she faces the masses — pass the smile test.

She breaks into a broad grin and the computer responds cheerfully, giving her a score of 70.

The company has installed the system to help employees check their smiles before heading out to face customers. The test is optional, but at major stations like Shinagawa, the 250,000 riders who pass through per day can be rushed and agitated, and a happy face can go a long way.

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